Privacy policy
At Soft Loom Co. Beauty, privacy is treated as an important part of the customer experience rather than as an afterthought.
When you visit our website, browse fashion accessories, place an order, contact customer service, or otherwise interact with us, information may be processed to operate the website, complete transactions, communicate with you, protect our business, and provide requested services.
This Privacy Policy explains our practices concerning personal information collected through https://www.softloomco.beauty/.
1. Information Covered by This Policy
For purposes of this Policy, “personal information” or “personal data” generally means information that identifies, relates to, describes, or could reasonably be associated with an individual, household, account, or device, as applicable under relevant law.
The exact information collected depends on how you interact with our website.
2. Information You Provide
When you place an order or communicate with us, we may receive information such as:
- Name;
- Email address;
- Telephone number, if provided;
- Billing address;
- Shipping address;
- Order information;
- Product selections;
- Transaction information;
- Return or refund information;
- Customer-service communications;
- Feedback;
- Reviews or other voluntarily submitted content; and
- Other information you choose to provide.
3. Payment Information
When you purchase products, payment information may be processed through independent payment processors or financial institutions.
Depending on the payment method and technical configuration of the website, we may receive transaction-related information such as payment status, transaction identifiers, or limited payment details.
We do not intend to retain complete payment-card information unless such retention is specifically necessary and lawfully permitted.
4. Automatically Collected Information
When you browse the website, certain technical information may be automatically collected.
This may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Approximate location derived from technical information;
- Referring page;
- Pages viewed;
- Date and time of access;
- Session information;
- Website interaction information;
- Device identifiers; and
- Technical diagnostic information.
This information can help us understand how the website performs and identify technical or security problems.
5. Cookies and Similar Technologies
The website may use cookies and similar technologies.
These technologies may help us:
- Keep essential website functions operating;
- Remember certain preferences;
- Maintain shopping functionality;
- Understand website traffic;
- Improve navigation;
- Measure website performance;
- Detect suspicious activity; and
- Improve the overall customer experience.
Your browser may provide tools for managing cookies. Disabling certain technologies may affect portions of the website.
6. How We Use Personal Information
We may use personal information for legitimate and reasonably necessary business purposes, including:
- Processing purchases;
- Fulfilling orders;
- Arranging delivery;
- Providing customer support;
- Handling returns and refunds;
- Responding to inquiries;
- Maintaining transaction records;
- Preventing fraud;
- Detecting security incidents;
- Maintaining website functionality;
- Troubleshooting technical problems;
- Improving products and services;
- Communicating transaction-related information;
- Complying with legal obligations;
- Establishing or defending legal claims; and
- Carrying out other purposes reasonably related to the services requested by the consumer.
Florida's privacy law requires covered controllers to limit collection to data that is adequate, relevant, and reasonably necessary for disclosed purposes and to maintain reasonable administrative, technical, and physical security practices.
7. Order Communications
If you purchase from us, we may send transactional communications concerning:
- Order confirmation;
- Payment status;
- Shipment;
- Delivery;
- Return requests;
- Refunds;
- Customer-service matters; and
- Material changes affecting your transaction.
These communications are operational in nature and may be sent even where you have not opted into promotional communications, where permitted by law.
8. Marketing Communications
Where legally permitted and where appropriate consent or another lawful basis exists, we may send promotional communications.
You may unsubscribe from promotional email communications using the applicable unsubscribe mechanism or by contacting us.
Unsubscribing from marketing communications does not necessarily stop essential transactional messages.
9. Information Shared With Service Providers
We may share necessary information with service providers supporting our operations.
These categories may include:
- Payment processors;
- Shipping and delivery providers;
- Website hosting providers;
- E-commerce service providers;
- Analytics providers;
- Customer-support providers;
- Fraud-prevention services;
- Information-security providers;
- Email-service providers; and
- Professional advisers.
Such sharing is generally intended to enable a requested service or legitimate business function rather than to provide unrestricted access to customer information.
10. Business Transactions
If our business undergoes a merger, acquisition, restructuring, financing, sale of assets, bankruptcy proceeding, or similar transaction, personal information may be transferred as part of the relevant business assets, subject to applicable law.
11. Legal and Security Disclosures
We may disclose information where reasonably necessary to:
- Comply with law;
- Respond to lawful legal process;
- Protect our rights;
- Protect customers or other individuals;
- Investigate fraud;
- Prevent security incidents;
- Enforce our agreements; or
- Protect the integrity of our website and business.
12. Data Security
We take reasonable steps designed to protect personal information against unauthorized access, alteration, disclosure, destruction, or misuse.
Security measures may include administrative safeguards, technical controls, access restrictions, monitoring, and other measures appropriate to the nature of the information.
No online service can guarantee absolute security. Accordingly, we cannot promise that every transmission or storage system will be completely immune from unauthorized access.
Florida's privacy statute expressly requires covered controllers to establish, implement, and maintain reasonable security practices appropriate to the volume and nature of personal data involved.
13. Data Retention
We generally retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Completing transactions;
- Providing customer service;
- Maintaining accounting and business records;
- Handling disputes;
- Preventing fraud;
- Enforcing agreements;
- Complying with legal requirements; and
- Protecting legitimate business interests.
Retention periods may differ according to the type of information and the purpose for which it is maintained.
14. Florida Consumer Privacy Rights
Where the Florida Digital Bill of Rights applies to our processing and you qualify as a consumer under that law, you may have certain rights concerning personal data.
Depending on the circumstances, these may include rights relating to:
- Access;
- Correction;
- Deletion;
- Obtaining information about processing;
- Certain disclosures;
- Certain opt-out rights; and
- Appealing certain decisions concerning privacy requests.
Florida's statutory framework contains dedicated provisions addressing consumer rights, controller responses, appeals, privacy requests, controller duties, and privacy notices.
15. Privacy Requests
To submit a privacy-related request, contact:
Please identify the nature of your request and provide enough information for us to determine what information or account may be involved.
We may need to verify your identity before completing certain requests.
16. Appeals
Where applicable law provides a right to appeal our response to a privacy request, an appeal may be submitted by contacting:
Please reference the original request and explain why you believe the decision should be reconsidered.
17. No Discrimination for Exercising Privacy Rights
To the extent applicable Florida privacy law protects a consumer's exercise of privacy rights, we will not unlawfully discriminate against a consumer for exercising those rights.
Florida law specifically prohibits covered controllers from discriminating against consumers for exercising rights provided by the applicable privacy statute.
18. Children's Privacy
Our website is intended for general consumers and is not knowingly designed to solicit personal information from children in violation of applicable law.
If a parent or guardian believes that a child has provided personal information in circumstances where collection was not appropriate, please contact us.
19. Third-Party Websites
Our website may contain links, integrations, payment functions, social-media features, or other connections involving third parties.
Once you leave our website or interact directly with an independent third-party service, that party's privacy practices may apply.
We encourage users to review the privacy notices of third-party services before submitting information.
20. Changes to This Privacy Policy
We may revise this Privacy Policy periodically.
Changes may be made to reflect:
- Changes in our business;
- New website functions;
- New service providers;
- Changes in applicable law;
- Changes in data practices; or
- Improvements to our privacy disclosures.
Where applicable, the updated Policy will be posted with a revised effective date.
Florida law requires covered controllers to provide a reasonably accessible and clear privacy notice and, under the cited provision, update it at least annually.
21. Privacy Contact
Soft Loom Co. Beauty
RG PALMA TRANSPORT LLC
13212 SW 38TH ST
MIAMI, FL 33175
United States
Email: [email protected]