Shipping policy

At Soft Loom Co. Beauty, we believe the shopping experience should not end when an order is submitted. We therefore aim to make the journey from checkout to delivery as straightforward and transparent as possible.

This Shipping Policy applies to orders for fashion accessories purchased through https://www.softloomco.beauty/.

1. Shipping Charges

Our standard shipping structure is simple:

Orders of $10.00 or More

Free standard shipping.

Orders Below $10.00

A $5.99 shipping charge applies.

The applicable shipping cost will be presented during checkout before the order is completed.

2. Shipping Destinations

We primarily support shipping to addresses within the United States.

Shipping availability may depend upon:

  • Destination;
  • Carrier service;
  • Product restrictions;
  • Operational considerations;
  • Weather;
  • Transportation conditions; and
  • Other circumstances affecting fulfillment.

If a particular destination cannot be served, we will make reasonable efforts to notify the customer.

3. Order Processing

After payment has been successfully authorized, an order enters the fulfillment process.

Processing may require time for:

  • Inventory confirmation;
  • Product preparation;
  • Packaging;
  • Address verification;
  • Order review;
  • Shipping-label preparation; and
  • Carrier handoff.

During periods of unusually high order volume, processing may take longer than normal.

4. Delivery Estimates

Estimated delivery dates are estimates rather than guaranteed arrival dates.

Actual delivery may depend on:

  • Carrier operations;
  • Destination;
  • Weather;
  • Traffic;
  • Transportation capacity;
  • Holidays;
  • Address issues;
  • Regional disruptions; and
  • Other circumstances beyond our control.

5. Tracking

When tracking information is available, it may be provided through email or another applicable order-communication method.

A tracking number may initially show limited activity while the carrier processes the package through its network.

6. Accurate Delivery Information

Customers are responsible for providing a complete and accurate shipping address.

Before completing checkout, please carefully review:

  • Street address;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP Code; and
  • Recipient information.

If you discover an address error after placing your order, contact us immediately at:

[email protected]

We will make reasonable efforts to assist, but address changes cannot be guaranteed after an order enters fulfillment.

7. Delayed Shipments

Shipping delays can occur even when an order has been properly processed.

Potential causes include:

  • Severe weather;
  • Carrier delays;
  • Natural disasters;
  • Transportation disruptions;
  • Peak-season volume;
  • Public emergencies;
  • Operational interruptions; and
  • Other events outside our reasonable control.

An estimated delivery date does not constitute an absolute guarantee.

8. Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check:

  • Your front door or designated delivery area;
  • Mailroom;
  • Package room;
  • Building management;
  • Household members;
  • Neighbors; and
  • Carrier delivery instructions.

If the package still cannot be located, contact us with your order information.

We may request tracking information or other details necessary to investigate.

9. Damaged Packages

If a package appears damaged when delivered, customers should, where reasonably possible, photograph the package and merchandise before disposing of packaging materials.

Please contact:

[email protected]

with the order number, description of the problem, and photographs where available.

10. Incorrect or Missing Merchandise

If merchandise is missing or an incorrect product was supplied, contact us promptly.

We will review the order records and determine the appropriate resolution.

11. Multiple Shipments

An order containing multiple products may, when operationally necessary, be shipped in separate packages.

Separate packages do not necessarily indicate a problem with the order.

12. International Orders

Unless international shipping is expressly offered during checkout, customers should not assume that orders can be shipped outside the United States.

International deliveries, when offered, may be subject to additional restrictions, taxes, duties, customs procedures, or carrier requirements.

13. Shipping and Returns

Shipping charges and return-shipping obligations are also subject to our Return and Refund Policy.

Where a return results from our fulfillment error or an eligible defect, different shipping arrangements may apply.

14. Contact for Shipping Questions

Soft Loom Co. Beauty
RG PALMA TRANSPORT LLC
13212 SW 38TH ST
MIAMI, FL 33175
United States

Email: [email protected]