Refund policy
At Soft Loom Co. Beauty, we believe fashion accessories should arrive looking as appealing and carefully presented as they did when selected online. Whether an accessory is intended to complete an everyday outfit, add a distinctive finishing touch to a special occasion look, or simply express an individual sense of style, we want every customer to feel confident in their purchase.
This Return and Refund Policy explains when an eligible purchase made through https://www.softloomco.beauty/ may be returned, exchanged, or refunded.
This Policy applies to fashion accessories sold by Soft Loom Co. Beauty and is intended to be interpreted consistently with applicable federal law and the laws of the State of Florida.
1. Return Period
Unless a particular product page states a different return period, eligible merchandise may be returned within 30 calendar days after the date the order is delivered.
The 30-day period begins when the merchandise is delivered to the shipping address provided with the order.
We encourage customers to inspect their merchandise shortly after delivery. If something is wrong with an order, contacting us promptly generally makes it easier to resolve the issue efficiently.
2. Conditions for an Eligible Return
To qualify for an ordinary return, the merchandise should be:
- Unused;
- Unworn;
- Clean and free from stains or odors;
- In its original condition;
- Free from damage caused after delivery;
- Accompanied by original tags, labels, packaging, or accessories where applicable; and
- Supported by reasonable proof of purchase.
Fashion accessories should be inspected before they are worn for an extended period, altered, repaired, cleaned, washed, or otherwise modified.
An item that has been worn, damaged, altered, or returned in a condition that prevents reasonable resale may be ineligible for a change-of-mind return.
3. Fashion Accessories and Personal-Use Items
Certain fashion accessories may come into direct contact with the body, hair, skin, clothing, or other personal-use surfaces.
For hygiene, quality-control, and resale reasons, we may decline ordinary returns for products that have been substantially worn, used, cleaned, altered, damaged, or otherwise handled beyond reasonable inspection.
This provision does not eliminate rights relating to defective merchandise, incorrect shipments, or other rights that cannot lawfully be excluded under applicable law.
4. Defective Merchandise
We want customers to receive products that are consistent with their order and reasonably fit for their intended ordinary use.
If an accessory arrives with a material manufacturing defect, significant damage, missing components, or another condition that appears to have existed before delivery, please contact us promptly.
Please provide:
- Your order number;
- Your name;
- The affected product;
- A description of the problem; and
- Clear photographs where reasonably helpful.
We may request additional information to determine whether the issue resulted from manufacturing, shipping, handling, or another cause.
Depending on the circumstances, we may offer:
- A replacement;
- A replacement component;
- A refund;
- A return authorization;
- Store credit; or
- Another reasonable resolution.
5. Incorrect Items
If you receive an item that is materially different from the item you ordered, please contact us as soon as reasonably possible.
For example, if you ordered one accessory and received another product entirely, we will review the order and determine an appropriate correction.
Where an incorrect shipment results from our fulfillment error, we will provide reasonable instructions for resolving the matter.
6. Change-of-Mind Returns
If you simply decide that an accessory is not right for you, an eligible return may still be requested within the 30-day period.
Examples may include:
- The style is no longer desired;
- The accessory does not coordinate with the intended outfit;
- You selected the wrong option;
- You changed your mind; or
- You no longer need the item.
The merchandise must still satisfy the applicable return conditions.
7. Items That May Be Excluded From Ordinary Returns
A return may be declined when the merchandise:
- Has been worn beyond reasonable inspection;
- Has been washed or cleaned;
- Has stains, makeup, perfume, smoke, or other odors;
- Has been altered or repaired;
- Has been intentionally damaged;
- Is missing essential components;
- Is materially different in condition from when delivered;
- Has been returned after the applicable return period; or
- Cannot reasonably be resold because of its condition.
These exclusions apply primarily to voluntary change-of-mind returns and do not override legally protected remedies.
8. Return Authorization
Customers should not send merchandise to the return address without first contacting us.
To request a return, email:
Please include the order number and explain the reason for the request.
If a return is approved, we will provide appropriate return instructions.
9. Return Shipping Costs
For a voluntary return, such as a change of mind or selection of an unsuitable product, the customer may be responsible for the return shipping cost unless otherwise stated.
Where an item is defective, materially damaged before delivery, or incorrectly supplied due to our error, we will determine an appropriate shipping arrangement consistent with the circumstances and applicable law.
10. Refunds
After an approved return has been received and reviewed, an eligible refund will generally be issued to the original payment method.
The time required for a refund to appear in the customer's account may vary depending on:
- Credit-card issuer;
- Bank;
- Payment processor;
- Financial institution; or
- Other payment service provider.
Soft Loom Co. Beauty does not control the processing time imposed by an independent financial institution after we have initiated an approved refund.
11. Shipping Charges and Refunds
Orders of $10.00 or more qualify for free standard shipping.
Orders with a merchandise subtotal below $10.00 are subject to a $5.99 shipping charge.
When a customer returns an order for reasons unrelated to a product defect or our fulfillment error, original shipping charges, where applicable, may not be refundable, subject to applicable law.
12. Partial Refunds
In some circumstances, we may determine that a partial refund is a more appropriate solution than requiring a complete return.
This may apply when:
- A minor imperfection does not materially affect use;
- A packaging issue occurred but the merchandise remains usable;
- A limited issue can reasonably be resolved through compensation; or
- The parties agree upon another appropriate resolution.
A partial refund does not establish a general entitlement to partial refunds in future transactions.
13. Exchanges
Exchanges may be offered when inventory permits.
If the requested replacement is unavailable, we may provide another appropriate remedy, including a refund where applicable.
14. Order Cancellation
If you need to cancel an order, contact us immediately at:
We will make reasonable efforts to accommodate cancellation requests received before fulfillment.
However, an order may no longer be cancellable once it has been packed, dispatched, transferred to a carrier, or otherwise entered the fulfillment process.
In that circumstance, the customer may need to use the return procedure after delivery.
15. Florida Refund-Policy Compliance
Florida Statutes § 501.142 addresses retail refund policies and requires appropriate disclosure when a retail establishment does not offer cash refunds, credit refunds, or exchanges. The statute also recognizes that a retailer may provide a refund policy more generous than the statutory seven-day period.
This Policy provides a 30-day return period for eligible merchandise and is intended to provide customers with a clear written explanation of the available return process.
Nothing in this Policy is intended to waive a consumer right that cannot legally be waived.
16. Contact Information
Soft Loom Co. Beauty
RG PALMA TRANSPORT LLC
13212 SW 38TH ST
MIAMI, FL 33175
United States
Contact Person: MICHAEL ANDREW SCHERER
Email: [email protected]